🔄Devotee-First Fair Policy
Cancellation & Refund Policy
Last updated: September 18, 2026 · Providing transparent, equitable cancellation rules and automated refunds for all bookings on KashiGuide.
1. Boat Rides & Local Transport Services
- Cancellation 24+ Hours Before Slot: 100% full refund or free date/time rescheduling with zero penalty fees.
- Cancellation Within 24 Hours: Subject to a 20% administrative preparation deduction, or devotees may reschedule to another available slot within 30 days without penalty.
- Weather & Civil Authority Cancellations: If the Varanasi District Administration, Jal Police, or Municipal authorities issue a boat navigation ban due to monsoon floods, storms, or VIP river movements, a 100% full refund is issued automatically with zero deductions.
2. Temple Pujas, Vedic Rituals & Sacred Sevas
- Prior to Priest Assignment & Samagri Consecration: If cancelled at least 24 hours prior to the scheduled puja date, a 100% refund is processed.
- Post-Sankalp & Ritual Execution: Once a Vedic Sankalp has been solemnly chanted in your name and holy offerings (Ghee, Bel Patra, Flowers) consecrated at the sanctum sanctorum, rituals are considered completed before God and are non-refundable. Video/photo verification of the ceremony is shared with the devotee.
3. Physical Store Merchandise (Rudraksha, Murtis, Books)
- Damaged or Incorrect Items: If any item arrives damaged in transit or differs from your order, notify us within 7 calendar days of delivery with a photograph. We arrange immediate free replacement or 100% refund including shipping.
- Authenticity Guarantee: All Rudraksha beads are accompanied by laboratory certification. If proven inauthentic by a recognized gemological laboratory, we issue a 200% money-back guarantee.
4. Refund Processing & Bank Timelines
Once approved, refunds are credited directly back to the original payment source (UPI account, Credit Card, Debit Card, or Net Banking) through our Razorpay banking gateway.
UPI Transactions: Credited within 24 to 48 banking hours.
Credit / Debit Cards & Net Banking: Credited within 5 to 7 business days, subject to your bank's clearance cycles.
5. How to Initiate a Cancellation or Refund
You can initiate a cancellation instantly through any of the following channels:
- WhatsApp Seva Desk: Message us at +91 90309 66145 with your Order ID.
- Email Support: Send your request to care@kashiguide.com with the subject line "Refund Request - [Order ID]".
- Grievance Portal: Submit a ticket directly at kashiguide.com/complaints.