Shipping & Delivery Policy

1. Dispatch & Order Processing Timelines

Every order placed on the KashiGuide Store is treated as a sacred trust. Physical items undergo spiritual inspection, consecration (if requested), and protective packaging within 24 to 48 business hours of payment confirmation from our Varanasi fulfillment center.

2. Estimated Domestic Delivery Timelines

We partner with India's premier courier aggregators (Shiprocket, BlueDart, Delhivery, DTDC, and India Post Speed Post for remote pin codes):

3. Shipping Charges & Free Delivery Thresholds

Standard domestic shipping is calculated based on parcel weight and pin-code zone. Orders with a cart value exceeding ₹999 qualify for FREE Pan-India Shipping. Shipping costs, if applicable, are transparently displayed at checkout before payment.

4. Sacred & Spill-Proof Packaging Protocols

• Sanctified Gangajal: Encased in double-sealed, food-grade leak-proof brass or high-density containers with tamper-evident spiritual seals.
• Lab-Tested Rudraksha: Housed in consecrated red velvet pouches with original laminated gemological testing certificates and X-ray authenticity cards.
• Brass Murtis & Yantras: Cushioned with multi-layer recyclable bubble wrap inside heavy corrugated boxes to prevent transit impact.

5. Real-Time Tracking & Notifications

The moment your shipment is handed to the courier partner, an automated dispatch notification containing the carrier name and Air Waybill (AWB) tracking number is delivered to your registered email and WhatsApp number. Devotees can monitor transit progress at any time.

6. International Devotee Shipping

We ship spiritual items internationally to devotees across the USA, UK, Canada, Australia, UAE, Singapore, and Europe via DHL Express and India Post International EMS. International delivery typically takes 7 to 12 business days. Customs duties, if levied by the destination nation, remain the responsibility of the recipient.

7. Damaged or Lost Shipments

In the rare event that a package arrives damaged or is confirmed lost in transit by the carrier, contact our dispatch desk at care@kashiguide.com or WhatsApp +91 90309 66145 with photos within 7 days. We dispatch an immediate priority replacement at zero additional cost to you.